Disney
ServiceNow Training & Enablement

For Disney, I helped develop ITIL Systems Management training supporting the rollout of its ServiceNow platform. The program has trained more than 9,000 Disney IT employees and remains in use nationally. I created instructional content across step-by-step labs, quick reference guides, e-learning quizzes, and Articulate Storyline simulations—turning complex technical processes into clear, usable training employees could apply on the job.